Refund policy

Return & Refund Policy

Damaged or Defective Products

Coverage Period: If your product arrives damaged or becomes defective within 14 days of delivery, please contact our support team at info@neondunk.com with photo or video evidence.

Resolution: After verification, we will issue a full refund or replacement.

Return Requirement: No return of the product is required in these cases.

Processing: Refunds will be processed to the original payment method. Credit card refunds may take 5–10 business days to appear.

Exclusions: Damage caused by misuse, accidents, negligence, or unauthorized modifications is not covered.

Extended 30-Day Warranty (if purchased)

If you selected the 30-day extended warranty at checkout, the same policy applies for 30 days instead of 14.

Defective or damaged items will be refunded or replaced after photo/video verification.

No return is required.

Change of Mind / Not Satisfied

Eligibility: If you changed your mind or are not satisfied with your purchase, you may request a return within 14 days of delivery, provided the item is unused and in its original packaging.

Shipping Costs: Customers are responsible for return shipping costs.

Return Address: Returns for this reason must be sent to our European return facility. The exact return address will be provided by our support team after you contact us.

Processing: Once the returned item is received and inspected, a refund will be issued to the original payment method.

Order Cancellations & Pre-Orders

You may cancel your order at any time before it has been shipped for a full, no-questions-asked refund. For pre-order items, this cancellation window remains open throughout the entire manufacturing process up until the moment the item is dispatched. To cancel an unshipped order, please contact info@neondunk.com.

How to Start a Return

To initiate any return or refund request, please contact our customer support team at info@neondunk.com within the applicable time period. We will provide all necessary instructions.